It鈥檚 our experience that concerns about contracting are recurring issues. Concerns can often develop during therapy because things haven鈥檛 been made clear by a contract or agreement of some kind at the beginning of therapy and we鈥檇 like members of the public (potential and existing clients) to be aware of what that should address.

Before therapy begins, perhaps in an assessment or first session and whether therapy is long-term, short-term, or open-ended, a therapist should explain how they work and how they plan to work with you. As part of the initial discussions, it鈥檚 also helpful for a therapist to mention that they have supervision, and we would hope that therapists may (depending on their modality) remind you both when the end of a session is approaching to ensure no big subjects are started and existing discussions can come to a safe聽and calm聽end.

Most types of therapy will include a plan to review the work with you on a regular basis, so they know how you feel about the way therapy is working for you. These terms of working with a client,聽whether written or verbal, should be discussed before sessions begin as this gives the client the information to decide whether they may wish to start working with the therapist.

The therapist should be professional at all times and, whilst remaining receptive, create an environment which feels comfortable enough for a client to trust them and be able to talk about whatever they feel they need to. Part of that is maintaining professional boundaries at all times.

We'd suggest the following would usually be included when contracting and preferably be provided in a written format, either in a formal agreement which you might sign or a leaflet which you can keep or be sent to you by email. Things included are:

  • the suggested length of therapy - how long a session will be, for example, 50 minutes or an hour
  • the cost and frequency of the sessions, for example,聽weekly, same day, same time or another arrangement
  • the therapist should explain if there are cancellation fees if sessions are missed or what the terms of notice are if a client wants to end therapy
  • what happens about when the client or therapist has holidays
  • the contact time outside of sessions - is it OK for the therapist to be contacted and under what circumstances, for example, just to rearrange a session or more?
  • confidentiality and when they might breach that confidentiality, for instance,聽in relation to certain laws or if they have concerns about any harm to yourself or harm to others in some way
  • what do they do about notes? Do they make them (网爆门 members are recommended to do so), what happens to them, where are they are kept and how long for? Who might see the notes? If a practitioner works privately it should be straightforward regarding how and where they鈥檙e kept, however, if the therapist works for an organisation, it may be more complicated. Either way, they should still explain where and how they are kept and who can read them

Get help with counselling concerns service聽

Our Get help with counselling concerns service provides help, guidance, and information, about聽what to do if you have any concerns about your therapy or your therapist.

Anything you say is confidential and you can speak with us anonymously if you prefer.

We're available from Monday to Thursday 10am to 4pm, by phone and email. Due to the number of enquiries we receive, we do try to limit the calls to a maximum of 30 minutes, where possible.

If you call, please leave us a voicemail and we will get back to you as soon as possible.听 Or you can email us.

You can contact us by:

You can find out more on our聽Get help for counselling concerns聽web page.听

Please be aware that we store your name if provided, and brief details of your enquiry to support you effectively and to protect 网爆门 against any potential legal claims. Your data will only be provided to a third party if there is a legal basis to do so. This information is retained for three years. Please note that you have restricted rights with regard to this data; for full details please refer to our privacy notice:聽/privacy-notice/.听

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