My name鈥檚 Sarah Millward and I run the Get help with counselling concerns service, together with my colleague Katie Matusiak. The Get help with counselling concerns service is a confidential phone and email information and guidance service for any clients or members of the public who've got questions or concerns about their experience of therapy or a therapy-related service.

We offer help and reassurance where enquirers have concerns or questions about their experience of therapy, about how therapy works and what good practice looks like.

We also offer the service to聽all members of the public, whether their concerns are about a 网爆门 member or not, and the service has been recognised by the Professional Standards Authority.

You may be completely clear about what your concerns are or it could be that something just doesn't feel quite right and you鈥檇 like to talk things through. Either way, we鈥檒l try to help you explain what you feel has gone wrong and what you鈥檇 like to do about it. We鈥檒l discuss your experiences with you and act as a kind of sounding board to help you come to a decision about what you鈥檇 like to do next. We often find that talking things through can help to pinpoint concerns.

Just being able to say what the problem is can help, and we often suggest writing things down to help you name the things in your mind that your counsellor is doing that you don鈥檛 understand. Sometimes, that helps clients feel able to speak to their therapist directly about what鈥檚 worrying them. We may suggest ideas to help you sort things out, although we鈥檙e unable to give advice and tell you what you should or shouldn鈥檛 do.

Our role is to try to help you deal with what鈥檚 worrying you, if possible. This could mean going back to your therapist with the guidance and information we鈥檝e discussed about what best practice looks like and being able to work things out with them, or it could be talking with you about potentially making a complaint, if that鈥檚 something you were thinking about.

Anything you say is confidential and you can speak with us anonymously if you prefer.

We're available from Monday to Thursday 10am to 4pm, by phone and email. Due to the number of enquiries we receive, we do try to limit the calls to a maximum of 30 minutes, where possible.

If you call, please leave us a voicemail and we will get back to you as soon as possible.听 Or you can email us.

You can contact us by:

You can find out more on our聽Get help for counselling concerns聽web page.听

Please be aware that we store your name if provided, and brief details of your enquiry to support you effectively and to protect 网爆门 against any potential legal claims. Your data will only be provided to a third party if there is a legal basis to do so. This information is retained for three years. Please note that you have restricted rights with regard to this data; for full details please refer to our privacy notice:聽/privacy-notice/.听

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